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We are here to help! If you have questions about our products, sizing, an existing order, shipping, returns, or refunds, please contact our customer service team.

Customer Service Contact Information

Brand: Aibilleway

Registered Business Name: Huzhou Shihui Garment Co., Ltd.

Business Address:

Room 321, Floor 3, China Children's Clothing City, No. 2699 Wuxing Avenue, Zhili Town, Wuxing District, Huzhou City, Zhejiang Province, China

Email: shuidress@163.com

Phone: +86 155 5703 9967

Customer Service Hours

Monday–Friday, excluding public holidays.

We aim to respond to inquiries within 1–2 business days. Response times may vary during busy periods or public holidays.

How to Get Help With Your Order

For questions about an existing order, please include:

  • Your order number.

  • The email address used at checkout.

  • A brief description of your question or concern.

For damaged, defective, or incorrect items, please include clear photographs where possible.

Returns and Refunds

Please contact us before returning an item. Our team will review your request and provide return instructions when applicable.

For more information, please review our Shipping Policy and Return & Refund Policy.

Thank you for shopping with Aibilleway. We appreciate your trust and look forward to assisting you.